Условия обслуживания

TERMS OF USE

DIVASYA

(Owned and Operated by Sanatan Vibe Private Limited)

PLEASE READ THESE TERMS OF USE CAREFULLY. BY USING THE PLATFORM, YOU AGREE TO BE BOUND BY ALL OF THE BELOW TERMS AND CONDITIONS AND THE PRIVACY POLICY.

1. Introduction

1.1. The websites (https://divasya.life/) and the mobile application on Android and iOS Platforms 'Divasya' (together "Platform") are owned and operated by SANATAN VIBE PRIVATE LIMITED, a private company incorporated in India under the Companies Act, 2013 and having its registered office at 4 F, UN 405-411, Bizness Square, Shaikpet, Madhapur,, Hyderabad, 500081, and includes any of our affiliates, associates, assignees or successors-in-interest as determined by us at our sole discretion and without requiring any prior notice or intimation to you ("Company", "we" or "us" or "our"). Your ("you", "your" or "user") use of the Services (as defined herein) is subject to these terms and conditions ("Terms of Use").

1.2. Please read these Terms of Use, along with the Privacy Policy available at [INSERT PRIVACY POLICY URL] and all other rules and policies made available or published on the Platform as they shall govern your use of the Platform and the services provided thereunder.

1.3. By using or visiting the Platform, you signify your agreement to these Terms of Use and the Privacy Policy.

1.4. These Terms of Use are a legally binding document and are an electronic record as per the Information Technology Act, 2000 (as amended/re-enacted) and rules thereunder ("IT Act") and is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which mandates the publishing of rules and regulations, privacy policy and terms and conditions for access or usage of any application or website. This electronic record is generated by a computer system and does not require any physical or digital signature.

The Platform operates in compliance with the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 (DPDP Act and Rules), ensuring lawful data handling and fair, transparent online transactions.

PLEASE READ THESE TERMS OF USE CAREFULLY. YOUR ACCEPTANCE OF THESE TERMS OF USE HEREIN CONSTITUTES AN AGREEMENT BETWEEN YOU AND THE COMPANY FOR THE PURPOSE DEFINED HEREUNDER.

2. Overview of the Services / Products

Services refers to the activities and offerings provided by the Company which includes the following:

  • Panchang information and door delivery service
  • Horoscope content
  • Festival and Puja guides
  • Spiritual articles and videos
  • Mantras with Mala counter
  • Reflective insights based on sentimental analysis and mood analysis
  • Expert assisted consultations
  • Spiritual Library
  • Sentimental analysis based conversation
  • Emotional reflection system
  • Naamkaran guidance
  • Travel and itinerary services
  • Education and learning — self-discovery, astrology, and awareness, Vastu consultations (non-medical), Astrology, numerology, spiritual guidance, Wellness Education
  • Online Pooja and Chadavas services

Products means any item offered for sale by the Company through its Platform, including but not limited to, gemstones, rudraksha, crystals, candles, journals etc.

If you do not accept or agree to any part of these Terms of Use or the Privacy Policy, your usage of the Services will be terminated.

3. Definitions

3.1. "Minor" means any person below the age of 18 years or below the age of majority in their respective jurisdiction.

3.2. "PI" or "Personal Information" has the same meaning as assigned under the DPDP Act and the Privacy Policy.

3.3. "Platform" refers to the websites and mobile application described in Clause 1.1 above.

3.4. All other capitalised terms not defined herein shall have the meanings assigned to them in the Privacy Policy or the DPDP Act.

4. Use of Platform

By making use of the Platform you hereby declare/confirm that:

4.1. You are aware and accept that all information, content, materials on the Platform is protected and secured.

4.2. You understand and accept that opening and maintenance of the account is subject to terms and regulations introduced or amended from time to time by the Company.

4.3. By providing your consent, you agree and authorize the Company to share your information, with its group companies, vendors, service providers of the Company and other third parties, solely to the extent necessary for providing Services.

4.4. The Company collects and processes Personal Information (PI) provided by Users strictly for the purposes expressly stated in this Terms of Use and the Privacy Policy, and shall not process PI for purposes beyond those stated, except with the explicit consent of the User or as required by law.

[Note: Clause 4.4 has been corrected. The original draft contained a drafting error stating that PI would be processed 'strictly for the purpose beyond those expressly stated herein' which is the opposite of what was intended and is non-compliant with the DPDP Act's purpose limitation principle.]

4.5. You acknowledge and agree to pay all charges, fees, interest, costs wherever applicable which the Company may levy with respect to the Services rendered.

4.6. You acknowledge and accept that you will be fully responsible for all the activities that occur under your account.

4.7. You agree to keep your login credentials i.e., user id and password safe and confidential at all times.

4.8. You agree to promptly and immediately inform the Company of any actual or suspected unauthorized use of your account.

4.9. You acknowledge and accept that the Company can at its sole discretion amend any of its Services being rendered in Your account either wholly or partially at any time and/or provide an option to You to switch to other Service.

4.10. You acknowledge and accept that the software and hardware underlying the application as well as other Internet related software which are required for accessing the application are the legal property of the Company or third party. The permission given by Company to access the application will not convey any proprietary or ownership rights in the software/hardware of the Company.

4.11. You acknowledge and agree that the Company shall not be liable for any damages, loss (direct or indirect) due to disruption or non-availability of any Service due to technical fault/glitch/error or any failure in telecommunication network or any error in any software or hardware systems beyond the control of the Company.

4.12. You agree that transactions, if any, made through the Company's Platform shall be through Your own bank account only and the said transactions do not contravene any Act, Rules, Regulations, Notifications or any other law applicable and being in force.

4.13. All payments for Services offered on the Platform are processed exclusively through Razorpay and similar gateway platforms, which are the authorised third-party payment gateways integrated into the Platform. The Company does not itself collect, store or manage payments. All information is collected and stored directly by Razorpay and similar gateway platforms for processing transactions. The Company does not store, access, or process any card, bank, or UPI credentials.

4.13.1. The Company shall not be liable for: (a) any payment failures, chargebacks, or reversals; (b) any refunds not processed in accordance with the Company's Refund & Cancellation Policy; (c) any fraud, unauthorised transactions, or disputes arising from interactions with third-party payment processors not affiliated with the Company.

4.14. The Company reserves the right at its sole discretion to delete, block, restrict, disable, suspend your access to the Platform if you are found engaging in any fraudulent or illegal activity.

4.15. In case of any discrepancy in the Services, you must bring the same to our notice in writing, within a period of 7 (seven) days from date of performance of the Services, failing which the Services shall be deemed accepted, fulfilled and satisfactorily completed.

4.16. You agree not to circumvent, disable or otherwise interfere with security-related features of the Platform.

5. Registration and Eligibility

5.1. If you are a Minor and wish to use our Services, you may do so only with the explicit consent of your parent or legal guardian, who must agree to the Terms of Use on your behalf.

5.2. By using the Services You warrant that all the information provided by you is accurate and complete. For users who are determined as minors, the Company shall obtain and verify consent from a parent or legal guardian, as the case may be, prior to processing any PI of minor.

5.2A. Verification of Parental Consent: The Company shall employ the mechanism(s) described in the Privacy Policy (Clause 9.3) to obtain verifiable parental consent. The Company shall retain records of such consent in accordance with the Privacy Policy.

5.3. The Company reserves the right to terminate your subscription and/or refuse to provide you with access to the Services if it is discovered that you are a minor and the consent to use the Services is not made by your parent/legal guardian.

5.4. The Company shall retain records of such consent in accordance with its Privacy Policy and shall provide mechanisms for withdrawal at any time by the parent or guardian.

5.5. It shall be your sole responsibility to ensure You meet the eligibility criteria.

5.6. You are not barred or otherwise legally prohibited from accessing or using the Services under the laws of India or any other applicable laws.

5.7. In order to use the Platform and avail Services, you need to register on the Platform and provide the Company with accurate and complete information.

5.8. As the first step of the registration process, you will be required to provide PI in accordance with the Company's Privacy Policy.

5.9. After furnishing such information, you shall receive an OTP on the registered mobile number to complete the registration process.

5.10. On successful registration, you will be able to access your own account by using your mobile number or registered email and OTP/password.

5.11. You hereby agree and undertake to maintain and promptly update the Registration Information to keep it true, accurate and complete at all times.

5.12. You shall be responsible for all activities that occur through your respective mobile number or registered email and password.

5.13. You shall not:

  • Select a username, mobile number, email address or any other PI of any other person with the intent to impersonate that person;
  • Use a name or contact details subject to any rights of any other person without appropriate authorization;
  • Use password/details of any other user.

5.14. The Company shall adopt the technical and organisational measures as industry standards which are necessary to secure your PI in accordance with the IT Act and the DPDP Act.

5.15. The Company shall not be liable for any unauthorised hacking of the Platform resulting in the leakage or misuse of PI.

6. Your Responsibilities

6.1. By using the Platform, you represent and warrant that:

  • You have fully read and understood the Terms of Use and Privacy Policy and consent to them;
  • You will ensure that your use of the Platform and/or Services will not violate any applicable law or regulation;
  • You will not resell or make any commercial use of the Services in any way that is unlawful;
  • You will not decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas of any part of the Service;
  • You will not transmit or make available any software or computer files that contain a virus or other harmful component;
  • You will not post, publish or transmit any content that is false, misleading, defamatory, harmful, threatening, abusive, promotes racism or hateful behaviour, infringes intellectual property rights, or depicts or encourages nudity, sexual acts, or profanity;
  • You will not promote the use of explosives, firearms, or consumption of psychotropic drugs or any other illegal activities;
  • You will not run any form of autoresponder or spam on the Platform;
  • You will not use automated software or processes to crawl or spider any part of the Services;
  • You will not modify, reproduce, distribute, translate, or exploit the Service except as expressly authorised;
  • You will not furnish false data including false names, addresses, contact details, and fraudulent use of payment methods;
  • You will not execute any form of network monitoring which will intercept data not intended for you.


7. Payment Terms

7.1. To avail our Services, you agree to pay the applicable fees as displayed on the payment page at the time of purchase. Fees are subject to revision at our sole discretion and any changes will be communicated to you prior to your next transaction.

7.2. Payments on the Platform are processed through Google Play Store and Apple App Store for in-app purchases, and via Razorpay or other similar payment service providers as payment gateways, supporting UPI, credit cards, debit cards, net banking, and other available payment methods.

7.3. Your network operator may separately charge you for data usage, for which we bear no responsibility.

8. Cancellation and Refund Policy

For all matters relating to refunds and cancellations, the User shall refer to our Refund and Cancellation Policy available at [INSERT URL TO REFUND POLICY].

9. Representations and Warranties

9.1. You agree not to post, submit, upload, distribute, or otherwise transmit any software or other computer files, via email, review post or any other form of communication available on the Platform, that contain a virus or other harmful component, or otherwise impair or damage the Platform or any connected network.

9.2. You will not engage in any form of antisocial, disrupting, or destructive acts, including but not limited to flaming, spamming, flooding, trolling and phishing.

10. Privacy Policy

All collection, processing, sharing and storing of any Personal Information (PI) collected from You shall be in accordance with our Privacy Policy. Please read our Privacy Policy to understand how we handle your information — [INSERT HYPERLINK].

11. Consent Withdrawal

To withdraw your consent, please refer to the Company's Privacy Policy — [INSERT HYPERLINK].

12. Conditions to Use

12.1. The Services will be provided on a best-efforts basis. We will make reasonable efforts and shall endeavour that you are able to use the Services without undue disruption, interruption or delay.

12.2. Once you login on the Platform, you may receive updates, promotional materials and other information we may send with regards to the Service, or new services we may offer. You may opt-in to receiving commercial communications by specifically selecting the opt-in checkbox at the time of registration or thereafter through your account settings. You may opt out of receiving any, or all, of these commercial communications by writing to us at divasya@divasya.life.

12.2A. DND Compliance: The Company shall comply with the Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI). Any consent to receive commercial communications shall not override a User's registration under the National DND Registry for promotional communications. The Company will only contact DND-registered Users for essential, transactional, or service-related communications as permitted under TRAI regulations. The earlier provision purporting to override DND registration by deemed consent under the Terms of Use has been removed as it was contrary to TRAI regulations.

12.3. We disclaim any responsibility for any harm resulting from anyone's use of or access to the Services. If you avail our Services, you are responsible for taking precautions as necessary to protect yourself and your device(s) from malware, viruses, spyware, trojan horses, worms, trap doors, and other harmful or destructive software.

13. Confidentiality

13.1. You acknowledge that in the course of Your relationship with the Company and in purchasing the Products/using the Services, you may obtain information relating to the Products/Services and/or Company ("Proprietary Information"). Such Proprietary Information shall belong solely to the Company and includes, but is not limited to, the features and mode of operation, trade secrets, know-how, inventions, techniques, processes, programs, ideas, algorithms, schematics, testing procedures, software design and architecture, computer code, internal documentation, design and function specifications, product requirements, problem reports, analysis and performance information, benchmarks, software documents, and other technical, business, product, plans and data.

13.1.1. You shall not use except as expressly authorised by this Agreement or disclose Proprietary Information without the prior written consent of the Company.

13.1.2. You agree to take reasonable measures to maintain the Proprietary Information in confidence.

13.2. This clause shall apply in perpetuity.

14. Intellectual Property

14.1. For the purpose of this Agreement, Intellectual Property Right means and includes but is not limited to, branding elements such as trademarks, trade names, and logos, copyrighted works, website content, images, written descriptions, promotional materials, technical know-how, software code, digital assets, and any other creative or commercial outputs developed by the Company.

14.2. You agree and acknowledge that we are and we will remain the owner of the Platform and the Services thereunder at all times.

14.3. All trademarks, service marks, trade names, trade dress, and other forms of intellectual property are proprietary to us. No information, code, algorithms, content or material from the Platform or the Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our express written permission.

14.4. Access or use of Platform does not confer and shall not be construed as conferring upon anyone the licence to use the Company's Intellectual Property Rights.

14.5. This clause shall apply in perpetuity.

15. Third-Party Links

15.1. The Platform includes links to third-party websites and/or applications. When you access a third-party link that leaves the Platform: (a) the website or application you enter is not controlled by the Company and different terms of use and privacy policies may apply; (b) the inclusion of a link does not imply any endorsement by the Company; and (c) if you submit any information on those websites, such information is governed by the terms and privacy policies of such third-party websites.

15.2. You are encouraged to carefully read the terms of use and privacy policy of any third-party website that you visit.

15.3. You shall be solely responsible for loss or damage of any sort incurred as a result of transactions with third parties.

15.4. To the extent that the Platform facilitates the booking of or payment for services provided by third-party consultants/astrologers, the Company shall ensure that the name and contact/service details of such third-party service providers are made accessible to Users prior to or at the time of the transaction, as required under the Consumer Protection (E-Commerce) Rules, 2020.

16. Indemnity and Limitation of Liability

16.1. To the extent permitted by law, you agree to indemnify the Company, its officers, directors and employees from and against any losses, damages, costs, expenses and claims arising out of (i) your use of the Services; (ii) any breach of these Terms of Use or Privacy Policy by you; (iii) any infringement of any intellectual property or other rights of the Company or any third-party; or (iv) your breach of any applicable laws.

16.2. To the fullest extent permitted by law, in no event will the Company or its affiliates be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages whether based on warranty, contract, tort (including negligence) or any other legal theory, including any services intended for information - spiritual, wellness, educational, horoscopic and reports whether or not the Company has been warned of the possibility of such damages.

16.2A. Nothing in this Clause shall limit or exclude the Company's liability to the extent that such liability cannot be excluded under applicable Indian law, including liability under the Consumer Protection Act, 2019 for defective goods or deficiency in services.

16.3. You acknowledge and agree that internet transmissions are never completely private or secure.

16.4. While availing any payment method available on the Platform, the Company will not be responsible for any loss or damage arising directly or indirectly due to: (a) lack of authorisation for any transaction; (b) payment issues arising out of the transaction; (c) illegitimacy of the payment methods being used; or (d) decline of transaction for any other reason.

17. Termination

17.1. We reserve the right to terminate your access to all or any part of the Service for material breach of these Terms of Use, or for cause, upon reasonable notice except where immediate termination is required to prevent fraud, illegal activity, or harm to the Platform or other users. Any suspected illegal, fraudulent or abusive activity will be grounds for immediate termination.

17.1A. For paid subscriptions or pre-purchased services, termination by the Company without cause shall entitle the User to a proportionate refund of unused prepaid amounts, subject to the Refund Policy.

17.2. We reserve the right, at our sole discretion, to cease operating the Platform or any of the Services at any time upon reasonable notice.

17.3. All provisions of these Terms of Use which by their nature survive termination shall survive termination, including intellectual property (Clause 14), indemnity and limitation of liability (Clause 16), and disclaimer (Clause 18).

18. Disclaimer

18.1. We hereby expressly state that the Services provided on the Platform are solely in relation to the Sanatana Dharma. You hereby agree and acknowledge that such restriction of Services to the Sanatana Dharma is in no manner discriminatory towards other religions or religious practices.

18.2. We do not represent or warrant the reality or reliability of the astrological effects on human physiology or any other products or services represented and sold on the Platform. We do not encourage or tolerate any content that promotes actions involving black magic, witchcraft, voodoo or tantrism in any manner. We do not provide any medical advice. Users are advised to seek appropriate medical advice for any issues relating to physical or mental health.

18.3. The advisors/consultants/astrologers are not employees of the Platform or the Company and are third-party service providers. You agree and acknowledge that you are connecting with third-party service providers at your own risk. The Company does not guarantee the occurrence of any predicted event or the success or effectiveness of any remedy, ritual, puja, daan, or spiritual practice suggested through the Platform.

18.4. You acknowledge that we have no control over, and no duty to take any action regarding the effects the Services may have on you.

18.5. The Services are provided on an "as is" and "as available" basis.

18.6. The Company makes no representation or warranty that the content on the Platform is appropriate to be used or accessed outside the Republic of India.

18.7. Divasya acts as a service provider, facilitating services on behalf of users. Payments charged are solely for fulfilling these services, including but not limited to offerings, puja, and daan services. Payments made to Divasya for such services are not eligible for 80G tax deductions.

18.8. The Services do not constitute financial, investment, legal, tax, or professional advice of any kind. Users are advised to seek advice from qualified professionals before making significant decisions.

19. Governing Law

19.1. These Terms of Use shall be governed by and construed in accordance with the laws of India. For all purposes of these Terms of Use, you consent to the exclusive jurisdiction of the courts located in Hyderabad, India.

20. Severability

20.1. If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Use will otherwise remain in full force and effect.

21. Modification of Terms of Use

21.1. We reserve the right, at our sole discretion, to modify or replace any of these Terms of Use, or change, suspend, or discontinue the Services at any time.

22. Force Majeure

22.1. If the whole or any part of the performance is prevented, hindered or delayed by a Force Majeure event (as defined below), the Company shall not be liable for any failure to perform any of its obligations under these Terms of Use, and in such case its obligations shall be suspended for so long as the Force Majeure event continues. "Force Majeure Event" means any event, due to any cause beyond the reasonable control of the Company, including without limitation, unavailability of any communication systems, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, lockdown, computer hacking, mechanical or technical errors/failures, or power shut down.

22.2. For the avoidance of doubt, a Force Majeure Event does not include: (a) failures of the Company's own IT infrastructure or servers; (b) financial difficulties; or (c) any event caused by the Company's own negligence or wilful misconduct. Where the Company is unable to perform a paid Service on account of a Force Majeure Event, Users shall be entitled to a refund of any pre-paid amounts for undelivered Services.

23. Grievance Officer

23.1. In the event that You wish to raise a query or complaint with us, please contact our Grievance Officer:

Email ID: divasya@divasya.life

23.2. Acknowledgement of complaint: within 24 (twenty-four) hours from receipt.

23.3. Resolution of complaint: within 30 (thirty) days from receipt.

24. Entire Agreement

24.1. The Terms of Use, together with the other guidelines, rules, terms, conditions and/or policies of the Platform, including the Privacy Policy, Shipping Policy, Refund and Cancellation Policy, and any other arrangement/agreement in relation to the Platform, constitute the entire agreement between you and the Company and supersede all previous agreements, promises, proposals, representations, understandings and negotiations, whether written or oral, between you and the Company pertaining to the subject matter hereof.

25. Miscellaneous

25.1. Unless otherwise specified in these Terms of Use, all notices hereunder will be in writing and will be deemed to have been duly given when received or when receipt is electronically confirmed, if transmitted by e-mail.

25.2. Nothing in these Terms of Use shall be deemed to grant any rights or benefits to any person other than us and you, or entitle any third party to enforce any provision hereof.

26. Contact

26.1. For general inquiries: divasya@divasya.life/ 4 F, UN 405-411, Bizness Square, Shaikpet, Madhapur,, Hyderabad, 500081

Last updated on: 11/05/2026

YOU HAVE FULLY READ AND UNDERSTOOD THESE TERMS OF USE AND VOLUNTARILY AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.