Privacy policy

PRIVACY POLICY

DIVASYA

(Owned and Operated by Sanatan Vibe Private Limited)

Last Updated on: 11/05/2026\l.,1. Introduction

1.1. The websites https://divasya.life/ and the mobile application on Android and iOS Platforms, 'Divasya' (together "Platform") are owned and operated by SANATAN VIBE PRIVATE LIMITED, a private company incorporated in India under the Companies Act, 2013 and having its registered office at 4 F, UN 405-411, Bizness Square, Shaikpet, Madhapur,, Hyderabad, 500081 and includes any of our affiliates, associates, assignees or successors-in-interest as determined by us at our sole discretion and without requiring any prior notice or intimation to You ("Company" or "We" or "Us" or "Our").

1.2. The Company has developed the Platform with the aim and objective to digitize temples and other religious experiences for its users, provide astrological services and other related services (hereinafter referred to as "Services").

1.3. The Company is committed to protect the privacy of individuals. This Privacy Policy serves as a Privacy Notice for the Platform and the Services provided under it. As a User You may visit and/or browse the Platform, purchase the Products and Services, enquire and/or avail any other ancillary services from the Platform. To facilitate the use of these Services, We shall ask Your Consent before processing Your Personal Information (PI).

1.4. This Policy should be read in conjunction with the Terms of Use/Terms and Conditions, any specific Notices, Consent requests, or disclosures provided at the time of collection of PI.

2. Scope and Applicability

2.1. This Policy is published and shall be construed in accordance with the provisions of the Digital Personal Data Protection Act, 2023 and Rules thereunder (hereinafter referred to as the "DPDP Act") and the Information Technology Act, 2000 and Rules thereunder and other applicable laws enacted from time to time (hereinafter collectively referred to as the "Applicable Laws").

2.2. This Policy applies to Personal Information that We collect/receive from:

  • Visitors to the Platform;
  • Customers who purchase and use Platform Services;
  • Users who communicate with Us through the Platform.

2.3. The Policy does not apply to any aggregated or de-identified data that cannot be reasonably re-identified.

3. Definitions

3.1. Account means the online account registered by You/User and includes any profiles, pages, handles, email address, mobile number and other similar presences by means of which You are able to access the Platform or use any of the services.

3.2. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

3.3. Consent means an affirmative action signifying Your agreement to the processing of Your Personal Information.

3.4. Data Fiduciary means any person who alone or in conjunction with other persons determines the purpose and means of processing of PI.

3.5. Data Processor means any person who processes PI on behalf of a Data Fiduciary.

3.6. Lawful Guardian shall mean an individual who is legally appointed to provide Consent on behalf of a Minor or a Person with Disability.

3.7. Minor/Children shall mean any person below the age of 18 years.

3.8. Notice refers to any written or electronic communication, including this Privacy Policy, by which We inform Users of the nature, purpose, legal basis, and conditions of processing of their PI in compliance with the Applicable Laws.

3.9. Platform refers to https://divasya.life/,  and the mobile application 'Divasya'.

3.10. Personal Information/PI includes any information or set of information, whether alone or in combination with other Personal Information which is sufficient to identify the User.

3.11. Persons with Disability shall have the same meaning as defined under Section 2(s) of the Rights of Persons with Disabilities Act, 2016.

3.12. Service(s) refers to the products and/or services provided through the Platform and as mentioned in the Terms of Use.

3.13. Service Provider refers to any third-party legal entity/company or individuals, whether located in India or abroad, who provide Services and processes PI on our behalf including but not limited to website hosting, payment processing, order fulfilment, customer support, marketing, data analytics, logistics, IT infrastructure or any other ancillary operational function.

3.14. Usage Data refers to data generated using the Services on the Platform.

3.15. User/Consumer/You/Your means the individual accessing/viewing the Products or using the service, or the company/corporate entity, or other legal entity on behalf of which such individual is accessing, viewing, purchasing the products or using the service, as applicable.

Capitalised terms not defined herein shall have the meaning assigned to them under the DPDP Act.

4. Notice at the Time of Collection of PI

4.1. At the time of collection of Your PI, the Company shall provide You with a clear and accessible Notice specifying:

  • The PI proposed to be collected;
  • The purpose(s) for which such PI is collected and processed;
  • The manner in which Consent may be withdrawn, wherever applicable;
  • The consequences of withdrawal of Consent;
  • The manner in which the Data Principal may exercise their rights under the DPDP Act; and
  • The details of the grievance redressal mechanism.

4.2. Such Notice may be provided through this Policy, supplemented by contextual or just-in-time Notices, depending on the nature of interaction with the Data Principals.

5. Categories of PI Collected

5.1. We may collect and process the following categories of PI, depending on the nature of Your activity on the Platform including but not limited to pages visited, Products and Services purchased and interactions made:

5.1.1. Identity and Contact Data – While creating Your Account on the Platform, You shall be required to provide the following information:

  • Full name;
  • Mobile number;
  • Email address;
  • Date of Birth;
  • Time of Birth;
  • Birthplace;
  • Current Location.


5.1.2. Account and Usage Data – Such as login details, interaction logs, preferences, and activity records.

5.1.3. Transaction Data – Such as payment logs, billing information or purchase history. It is clarified that in the event You make any payments through the Platform, we will not store any payment or card related information which You may provide in the course of making such payments, such as card number, account number, validity date, expiry date or CVV number.

5.1.4. Technical Data – Such as device identifiers, IP address, browser type, operating system, and similar information.

5.1.5. Communication Data – Such as messages, queries, feedback or correspondence with the Company.

5.2. Referrals – We may offer referral programs that allow You to invite friends and family to use Our Services. To facilitate this program, We collect PI such as their name and email address about the referred individual, which You provide to Us. We use this information solely to send one-time invitation and track success of the referral program. The referred individual's data is processed on the basis of legitimate use under the DPDP Act. We will not use the referred individual's data for any purpose other than sending a single invitation, and will delete such data within 90 days of sending the invitation. The Company does not knowingly collect PI beyond what is necessary for the stated purposes.

6. Purposes of Processing

6.1. The Company processes Your PI only for lawful, specified, and explicit purposes. Depending on the nature of Your interaction with the Platform, Your PI may be processed for one or more of the following purposes:

  • To provide, operate, and improve the Company's products, services, Platforms, or websites [Legal Basis: Consent / Contractual Necessity];
  • To confirm Your identity in order to determine Your eligibility to use the Platform and avail the Services [Legal Basis: Consent / Contractual Necessity];
  • To create and manage User Accounts, subscriptions, and/or registrations [Legal Basis: Contractual Necessity];
  • To facilitate payment for the Services offered to You [Legal Basis: Contractual Necessity];
  • To communicate with You, including responding to queries, requests or grievances [Legal Basis: Contractual Necessity / Legal Obligation];
  • To perform contractual and pre-contractual obligations [Legal Basis: Contractual Necessity];
  • To notify You about any changes to the Platform [Legal Basis: Contractual Necessity];
  • To enable the Company to comply with its legal, regulatory and statutory obligations [Legal Basis: Legal Obligation — Consent not required];
  • To ensure security, prevent fraud, and protect the Company's systems, users and assets [Legal Basis: Legitimate Use — Consent not required];
  • To enforce the Company's Terms of Use [Legal Basis: Legitimate Use / Contractual Necessity].

6.2. In accordance with the Telecom Regulatory Authority of India Regulations and the Applicable Laws, We respect Your privacy and communication preferences. Users registered on the National Do Not Call (DND) registry will not receive promotional calls or SMS from Us. We may, however, contact You through calls or SMS for essential Service-related communications (such as transaction alerts, service updates, or security notifications) which are necessary to provide and safeguard Our Services and are permitted under the TRAI Guidelines.

7. Cookie Policy

7.1. The Company uses Cookies and similar tracking technologies in connection with its Platform. Cookies are small text files placed on a User's device to enable website functionality, improve User experience, and collect information about usage patterns.

7.2. Categories of Cookies and Tracking Technologies Used:

  • Strictly Necessary Cookies – Required for core website functionality such as user authentication, security, session management, and load balancing.
  • Functional Cookies – Enable enhanced functionality and personalisation such as remembering user preferences or language settings.
  • Analytics and Performance Cookies – Collect aggregated or usage-level information to help the Company understand how Users interact with its digital interfaces.
  • Advertising and Tracking Cookies (Where Applicable) – May be used to deliver relevant advertisements or measure the effectiveness of marketing campaigns.

7.3. Third-Party Cookies – Where third-party Cookies or trackers are deployed (such as analytics or advertising partners), such third parties may process Personal Information in accordance with their own privacy policies. The Company shall ensure that appropriate contractual and technical safeguards are in place where third-party processing occurs on its behalf. To the extent the Company has no control over third-party cookie behaviour, it shall disclose the names of such third parties and direct Users to their respective privacy policies.

7.4. Users may manage their cookie preferences through their browser settings. Disabling certain cookies may affect the functionality of the Platform. The Company will, where required under Applicable Laws, seek Your consent before placing non-essential cookies on Your device.

8. Disclosure and Sharing of Information

8.1. The Company may disclose Your PI to certain third-parties only for the purposes described in this Policy and in accordance with the Applicable Laws. The Company does not sell Your PI or otherwise share it for any monetary consideration with any third-party.

8.2. Such disclosures include sharing PI with:

  • Service providers, vendors, or contractors engaged by the Company to process Personal Information on its behalf (Data Processors);
  • Affiliates or group entities, where required for internal administrative or operational purposes;
  • Governmental, judicial, or regulatory authorities, where disclosure is required to comply with applicable legal obligations; and
  • Other parties, where such disclosure is disclosed to the Data Principal at the time of collection or is otherwise permitted under the DPDP Act.
  • In the event We undergo any merger, acquisition, or sale of Our assets, in part or in full, with another company/entity, or in the unlikely event that We go out of business or enter bankruptcy. Any processing of Your PI would still be subject to the terms of this Privacy Policy and You shall be provided with an opportunity to opt-out from such sharing and disclosure.

8.3. Where PI is processed by a Data Processor on behalf of the Company, such processing shall be governed by a valid contract that imposes obligations on the Data Processor to process PI only on documented instructions of the Company and to implement appropriate safeguards.

9. Processing of Children's PI

9.1. The Company may process PI of a child only with verifiable Consent of the parent or a lawful guardian and in accordance with the Applicable Laws. The Company shall take reasonable efforts to verify the age of the Data Principal and, where applicable, the authenticity of the parent or lawful guardian providing Consent, using mechanisms proportionate to the nature of the processing.

9.2. The Company shall not undertake processing of Children's PI that is likely to cause any detrimental effect on the well-being of a child, including tracking, behavioural monitoring, or targeted advertising, where such restrictions apply.

9.3. Verification of Parental Consent: The Company shall employ the following mechanism(s) to obtain verifiable parental consent in compliance with the DPDP Act and Rules: obtaining the parent’s/guardian’s full name, mobile number; requiring confirmation through an OTP sent to the parent’s/guardian’s registered mobile number; and obtaining explicit consent through a mandatory checkbox affirming that the parent/guardian has reviewed and consented to the processing of the child’s personal data


10. Cross Border Transfer of Personal Information

10.1. This Policy governs the processing of PI collected through Our Platform within the territory of India.

10.2. To the extent any PI is transferred to, or processed by, servers, cloud infrastructure, or Service Providers located outside India (including but not limited to analytics providers, cloud hosting services, or payment processors), such transfers shall be carried out only in compliance with the conditions prescribed under the DPDP Act and the DPDP Rules, 2025, including any restrictions on transfer to notified countries or territories. Where specific data localisation requirements apply under Indian law, such data shall be stored within India.

11. Link to Third Party Websites

11.1. This Platform may contain links which may lead You to other third-party websites, platforms, applications, social media platforms or promotional partners, that are not controlled by Us. The linked websites are not necessarily under the control of the Company. The Company is not responsible for the privacy practices of such other sites and platforms. The Company encourages You to read the privacy policies of each and every website that collects Your PI.

11.2. In the event of an error in the app We collect data and information (through third parties) on Your phone called Log Data. This Log Data may include information such as Your device internet protocol address, device name, operating system version, the configuration of the app when utilising our Service, the time and date of Your use of the Service, and other such related statistics.

12. Security of Information

12.1. The Company has implemented appropriate technical and organisational measures along with reasonable precautions to preserve the integrity and security of Your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.

12.2. The Company only processes Personal Information in a way that is compatible with and relevant for providing You the Services specified herein and under Terms of Use.

12.3. While We take all reasonable precautions to safeguard Your PI, no system can guarantee 100% security.

12.4. In the event the Company becomes aware of any breach of the security of Your information, it will notify You and the Data Protection Board of India within the time period prescribed under the DPDP Act and the DPDP Rules, 2025 [currently prescribed as 72 hours for reporting to the Board, and without undue delay for notification to Data Principals, unless a longer period is permitted by the Board], and take appropriate action to the best of its ability to remedy such breach.

13. Exclusion

13.1. This Privacy Policy does not apply to any information other than information collected by the Company through the Platform. This Privacy Policy will not apply to any unsolicited information provided by You through this Platform or through any other means, including information posted on any public areas of the Platform. All such unsolicited information shall be deemed to be non-confidential.

13.2. Access to Your Personal Information is limited to employees, agents or partners and third parties who the Company reasonably believes will need that information to enable the Company to provide Services to You.

13.3. The Company ensures that partners and third parties with whom PI is shared under contractual arrangements comply with the Applicable Data Protection law. However, We are not responsible for how Your PI is handled by third parties with whom You independently choose to share Your PI outside the scope of such arrangements.

14. Data Retention and Storage

14.1. The Company shall not retain Personal Information longer than is necessary to fulfil the purposes for which it was collected and only as permitted by applicable law. If You wish to cancel Your Account or request that the Company no longer use Your information to provide You Services, You may contact us at divasya@divasya.life.(period-1 year)

14.2. Upon Account termination or a request for erasure of Your PI, the Company will take reasonable steps to delete or anonymise Your PI. However, the Company may retain certain information, including associated traffic data and processing logs, for a period of one (1) year from the date of such processing, unless a longer retention period is required to comply with the Applicable laws in force.

14.3. Your PI may be stored on servers located within India or in other jurisdictions, in compliance with applicable laws. Where specific localisation requirements apply, such data will be stored in India as required.

15. Data Principal Rights

15.1. Subject to applicable law, the Data Principal has the following rights in relation to their PI:

15.1.1. Right to Access Information About PI

You shall have the right to obtain confirmation as to whether the Company processes Your PI and to access a summary of such PI and related processing activities, in accordance with applicable law. This includes the right to obtain the identities of other Data Fiduciaries and Data Processors with whom the Personal Information has been shared, along with a description of the categories of PI so shared.

15.1.2. Right to Withdrawal of Consent

The Consent that You provide for the collection, use and disclosure of Your Personal Information will remain valid until such time it is withdrawn by You in writing. If You withdraw Your Consent, the Company will stop processing the relevant Personal Information except to the extent that the Company has other grounds for processing such Personal Information under applicable laws. The Company will respond to Your request within a reasonable timeframe.

15.1.3. Right to Account Deletion / Erasure

You may request deletion of Your Account at any time through the Settings > Privacy menus on the Platform. Following an Account deletion request, We will delete Your Account and Personal Information, unless it is required to be retained due to legal or regulatory requirements.

15.1.4. Right to Correction

You are responsible for maintaining the accuracy of the information You submit to us. You have the right to request correction of inaccurate or incomplete PI. The Company will act on such requests within a reasonable timeframe.

15.1.5. Right to Nominate

You have the right to nominate another individual to exercise their rights under the applicable laws in the event of death or incapacity.

15.1.6. Right to Approach the Data Protection Board of India

15.1.6. If You are not satisfied with the Company's response to Your grievance or complaint, You have the right to file a complaint with the Data Protection Board of India (DPBI) established under the DPDP Act. Details regarding the DPBI and its complaint mechanism will be made available on its official website. This right is in addition to, and does not affect, any other legal remedy available to You.

15.2. The exercise of the above rights is subject to limitations, conditions and exceptions prescribed under the Applicable laws.

15.3. Requests for exercise of Your rights may be submitted via email: divasya@divasya.life

16. Duties of Data Principal

The Data Principal is required to observe the following duties while exercising rights as per Applicable laws:

  • You shall comply with the provisions of all applicable laws while exercising rights under the DPDP Act.
  • You shall not impersonate another person while providing PI for any specified purpose.
  • You shall not suppress any material information while providing Personal Information for any document, unique identifier, proof of identity, or proof of address issued by the State or any of its instrumentalities.
  • You shall not register a false or frivolous grievance or complaint with the Company or with the Data Protection Board of India.
  • While exercising the right to correction or erasure of PI, You shall furnish only such information as is verifiably authentic.

17. Notification of Changes

17.1. From time to time, the Company may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy.

17.2. For material changes to this Privacy Policy that affect Your rights or the manner in which We process Your PI, the Company will notify You by means of a prominent notice on the Platform and/or via email to Your registered email address prior to the change becoming effective, and, where required under the DPDP Act, shall seek fresh Consent where the change affects the purpose or nature of processing previously consented to.

18. Grievance Officer

In the event that You wish to raise a query or complaint with us, please contact our Grievance Officer (contact details set out below) who shall acknowledge Your complaint within 24 (twenty four) hours from the time of receipt of such complaint. Kindly note that once Your complaint is received, We shall use our best efforts to redress it within a period of 15 (fifteen) days from the date of receipt of such complaint:

Email ID: divasya@divasya.life

19. Address for Privacy Questions

Should You have questions about this Privacy Policy or Company's information collection, use and disclosure practices, You may contact us at divasya@divasya.life/ 4 F, UN 405-411, Bizness Square, Shaikpet, Madhapur,, Hyderabad, 500081. We will use reasonable efforts to respond promptly to requests, questions or concerns You may have regarding our use of Personal Information about You.

YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.